Effective date: 31 August 2026. This policy explains how MMA IT Solutions collects and uses personal information through our website, enquiries, and WhatsApp Business communications.
1. Information we collect
We may collect your name, company name, email address, telephone number, WhatsApp number, message content, enquiry details, service requirements, and technical information such as IP address, browser type, and website usage data. If you contact us through WhatsApp, Meta may also process information under its own terms and privacy policy.
2. How we use information
We use information to respond to enquiries, provide quotations and requested services, deliver customer support, send service-related WhatsApp messages, maintain business records, improve our website and services, protect our systems, prevent fraud, and comply with legal obligations. We do not sell personal information.
3. WhatsApp communications
We use the WhatsApp Business Platform to communicate with customers who contact us or provide permission to receive messages. Messages may include replies, support updates, appointment or service information, and other requested business communications. You may opt out of non-essential messages at any time by replying STOP or asking us not to contact you through WhatsApp.
4. Sharing and service providers
We may share information only when necessary with trusted service providers that support our hosting, communications, IT operations, customer service, or legal compliance. WhatsApp messages are processed through Meta Platforms and our connected business telephone and messaging systems, including Yeastar. We may also disclose information where required by law or to protect legal rights and security.
5. Data retention and security
We keep personal information only for as long as needed for the purposes described above, contractual and support requirements, dispute resolution, or applicable legal and accounting obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.
6. Your choices and rights
Subject to applicable law, you may ask to access, correct, update, restrict, or delete your personal information, or withdraw consent for optional communications. To make a request, contact us using the details below. We may need to verify your identity before completing a request.
7. Cookies and third-party links
Our website may use essential or analytical cookies and may contain links to third-party websites. Those third parties have their own privacy practices, and we are not responsible for their content or policies.
8. Updates to this policy
We may update this policy when our services or legal requirements change. The revised version will be posted on this page with a new effective date.
9. Contact us
MMA IT Solutions
Ras Al Khor, Dubai, United Arab Emirates
Email: info@mmaitsolutions.com
Website: mmaitsolutions.com